Hotel guest upset with unexpected turndown service

Friday, Sept. 13

Trouble in paradise

12:33 a.m., 2400 block of Gulf of Mexico Drive

Family Disturbance: Dispatch sent Longboat Key officers to a reported family disturbance. When officers arrived, they spoke with the complainant who said she got into an argument with her boyfriend and asked him to leave the house, but he refused to leave until police arrived. But, she stated the boyfriend left before the police got there. After speaking with the woman further, she advised them she did not worry about the boyfriend returning because he does not have access to the building. 

Bump in the road

6:59 p.m., 2500 block of Gulf of Mexico Drive

Officer Public Service: An officer was asked to respond to a citizen complaint about a pothole in the road which appeared to be the start of a sinkhole, the caller said. Upon arrival, the officer found the pothole and placed traffic cones around the basketball-sized hole. Public Works was notified of the issue as well. 

Unexpected service 

10:59 p.m., 1600 block of Gulf of Mexico Drive

Suspicious Person: Longboat Key PD responded to a call about a suspicious person. At the scene, the officer met with a resort manager who said there was a guest who was very upset that staff entered his room to provide the standard turndown service. The officer proceeded to meet with the peeved guest, who said he was extremely upset that staff entered his room while he was sleeping. He said he was not aware of the turndown service but also acknowledged he did not have the privacy light turned on. The officer explained the staff had only entered the room because the privacy light was off, and the guest said he would sleep on the floor in front of the door to prevent staff from entering his room again. He also planned on leaving first thing in the morning. 

After attempting to mediate the situation, the officer returned to the staff member and advised her that this was not a criminal matter and the case was closed. 

Saturday, Sept. 14

Suspicious selfies 

9:06 p.m., 1600 block of Gulf of Mexico Drive

Suspicious Person: A responding officer met with a resort staff member who said there were two individuals on the property acting suspiciously. She said two older teenage boys were walking along the exterior of the property taking selfies and pictures of the exterior. Other staff members asked the two to leave multiple times, but the two continued to walk around the perimeter and take pictures, according to the staff member. She further described the two as wearing jeans, dark hoodies and bandanas covering their faces. Security measures were increased for the night, and the staff member told the officer that they would reach out with any other sightings. 

Monday, Sept. 16

Kicked out

9:40 a.m., 5500 block of Gulf of Mexico Drive

Trespassing: Officers responded to a trespassing report at a local hotel. Upon arrival, officers spoke with the manager who said a guest made her uncomfortable. During the exchange with the guest, she said the man became upset with her about the state of the room he was renting. The manager said she would give him a refund, but according to her account, he became irate and raised his voice, which is when she asked him to leave, which he was refusing to do. The officers then went to the man’s room and he said he was in the process of packing up and would be out within the next hour. He was again advised that he needed to leave immediately, and was issued a trespass warning by the officers.